Privacy Policy
Anacortes Ferry Transfers respects your privacy. This policy explains the information we collect when you use this website, request a quote, make a reservation, contact us, or use an online payment or booking flow.
Information we collect
- Contact information such as your name, email address and telephone number.
- Trip information such as pickup and destination, dates and times, passenger count, luggage, flight or ferry details, notes and service preferences.
- Reservation and payment status, transaction identifiers and related booking records.
- Communications you send to us by email, phone, text message or booking form.
- Basic website and device information such as browser type, IP address, pages viewed and security logs.
How we use information
We use customer information to quote, schedule, dispatch and provide transportation; process or confirm payments; send reservation confirmations and service updates; respond to customer service requests; prevent fraud or misuse; maintain business records; and comply with applicable legal obligations.
Who may receive information
Information may be shared as reasonably necessary with the transportation operator assigned to the trip, drivers, payment processors, reservation/dispatch providers, website and communications service providers, and government or legal authorities when required by law. We do not use customer information as a data-broker product or sell personal information for money.
Operating providers
Standard passenger-vehicle service may be operated through Taxi Vehicle for Hire. Premium stretch-limousine service is operated through Whidbey Island Limo Service. Information necessary to perform the reservation may be shared with the applicable operator.
Cookies and website technology
The site and service providers may use cookies or similar technology needed for security, session continuity, analytics, booking functionality and payment processing. Browser settings can be used to control many cookies, although disabling essential cookies may affect booking functions.
Data retention and security
We retain information for as long as reasonably necessary for reservations, customer service, accounting, dispute prevention, legal compliance and business records. We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure.
Sensitive information
Please do not send medical diagnoses, Social Security numbers or other unnecessary sensitive information through ordinary website forms, email or text. If an accessibility accommodation is needed, provide only the information reasonably necessary to arrange the ride.
Your choices
You may ask us to review or correct contact information associated with your reservation, subject to records we must retain for accounting, fraud prevention or legal compliance. Marketing communications, if any, will include the applicable opt-out method.
Changes to this policy
We may update this policy as our services or legal obligations change. The effective date above identifies the current version.
Contact
Questions about this policy may be sent to reservations@anacortesferrytransfers.com.