Terms & Conditions
These Terms & Conditions apply when you use Anacortes Ferry Transfers to request, reserve or purchase transportation. By completing a reservation or payment, you agree to these terms and to any trip-specific terms shown in your quote, checkout page or written confirmation.
Reservation information
You are responsible for providing accurate pickup, destination, date, time, contact, passenger, luggage, ferry and flight information. Please review your confirmation promptly and notify us of errors or changes.
Service operators
Standard passenger-vehicle service may be operated through Taxi Vehicle for Hire. Premium stretch-limousine service is operated through Whidbey Island Limo Service. We may coordinate with another transportation provider when a trip requires a different vehicle, geographic coverage or service capability. The applicable operating name may appear on a receipt, confirmation, text message or card statement.
Pricing and payment
Fixed fares apply only to the route and service shown at booking. Custom trips, added stops, waiting time, route changes, tolls or other customer-requested changes may result in additional charges when disclosed or agreed. Online payment may be processed through Stripe or another secure reservation/payment provider.
Cancellation and refund terms
For premium stretch-limousine reservations, unless the written confirmation states otherwise, a minimum of seventy-two (72) hours' cancellation notice is required. Special-event reservations may require at least seven (7) days' notice. Deposits are non-refundable. Late cancellations may be charged up to the full reserved amount.
If a passenger fails to appear at the designated pickup location, or cancels after a vehicle has been dispatched or has arrived, a no-show or late-cancellation charge up to 100% of the reserved trip amount may apply.
For standard passenger-vehicle bookings, contact us as soon as possible if plans change. Any route-specific cancellation/refund terms displayed during booking or included in the confirmation apply to that reservation.
Changes to a reservation
Changes are subject to vehicle and driver availability. Changes requested within four (4) hours of pickup should be made by phone. We cannot guarantee that a last-minute change can be accommodated, and a change that cannot be accommodated may result in cancellation charges under the applicable reservation terms.
Delays, flights and ferries
Customers should provide accurate flight or ferry details when relevant and contact us as soon as they become aware of a significant delay or cancellation. We will make reasonable efforts to adjust pickup timing when availability permits, but schedule changes are not guaranteed.
Waiting time and additional stops
Waiting time and additional stops are not included in a fixed point-to-point fare unless specifically stated. Additional time or stops may require an additional charge and are subject to availability.
Passenger conduct and vehicle care
Smoking is not permitted in vehicles. Illegal drug use, threatening behavior, unsafe conduct, underage alcohol use, or conduct that materially interferes with safe transportation may result in termination of service without refund. Customers may be responsible for extraordinary cleaning or damage caused by their party.
Child safety seats
Customers are responsible for providing and properly installing any child safety seat required for their passengers unless a written reservation confirmation expressly states otherwise.
Lost property
We will make reasonable efforts to locate and return property left in a vehicle, but the brand, operator and driver are not responsible for lost, stolen or forgotten items except as required by law.
Availability and force majeure
Transportation can be affected by weather, ferry disruptions, road closures, collisions, mechanical issues, government action and other events outside reasonable control. We will communicate material disruptions when reasonably possible and work to provide an appropriate operational response.
Website use
Do not use this website for unlawful activity, fraudulent reservations, attempts to interfere with booking or payment systems, or unauthorized access. Website content and availability may change without notice.
Privacy
Our Privacy Policy explains how reservation and website information is handled.
Contact
Questions, change requests or cancellation requests may be sent to reservations@anacortesferrytransfers.com. For time-sensitive changes, call the phone number shown in your reservation confirmation.